While it’s often the horrible customer service experiences that go viral on social media or become the topic of discussion over dinner, when asked, most people could likely think of a time when they experienced really excellent customer service. From a friendly attitude to a personalized solution, there are plenty of reasons why these experiences might stick in our minds.
For the members of Young Entrepreneur Council, positive customer service experiences are learning opportunities for the future. Below, they share what they learned from specific customer service interactions and why they chose to implement these lessons into their own company processes.
1. A Friendly, Approachable Attitude Goes