Your AI-Powered Customer Service Is Quietly Destroying Brand Trust. Here’s What Needs to Change.
June 1, 2026
As companies rush to deploy AI chatbots for cost savings, a hidden erosion of brand trust is underway.
As companies rush to deploy AI chatbots for cost savings, a hidden erosion of brand trust is underway.
Florida is suing OpenAI and its CEO Sam Altman, alleging they know ChatGPT is not safe, especially for minors. Florida has sued OpenAI and CEO Sam Altman, becoming the first state to sue
The success of “Obsession” and “Backrooms” may mean some studio bosses will place a few more bets on original concepts rather than predictable franchises and sequels. The biggest two movies in America right
A surprisingly competitive mayoral campaign from former reality television star Spencer Pratt has thrust some of Los Angeles’ economic anxieties into the national spotlight ahead of Tuesday’s nonpartisan primary election. Former reality TV
For busy entrepreneurs, every second counts. The good news? These easy-to-set AI automations can give you back hours of time.
No airline is more likely than Frontier Airlines to benefit from the demise of Spirit. But no airline is more at risk of suffering the same fate. Spirit Airlines went out of business
After years across agencies and enterprise marketing teams, I’ve found that most underperformance isn’t a creative problem — it’s a misunderstanding of how real people make decisions, and fixing that gap changes how
In my first tech company, I stayed too deep in execution for too long — still closing deals, managing sales and operating in the weeds even as the business scaled — until I
Your compliance process is often the only experience contractors have with your company — make it count.
CBS News is taking a huge risk by overhauling “60 Minutes.” Why blow up a profitable, prestigious newsmagazine when there is so much else at CBS that needs fixing? CBS News is overhauling