Airbnb is prioritizing AI, starting with customer service, and making changes that will affect everything from how guests book properties to how hosts make their listings more competitive.
In Airbnb’s second-quarter earnings report on Wednesday, the vacation rental company reported that it beat expectations for revenue, which grew by 13% from the same period last year to $3.1 billion. CEO Brian Chesky predicted that Airbnb would become “an AI-first application” over the next few years in an earnings call following the report.
“I think you can’t do travel planning without AI going forward,” Chesky said on the call. “We’ve chosen a very specific way to approach AI.”
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