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Let’s be honest, most SaaS updates today are still “smarter features.” Better dashboards, improved AI summaries and predictive filters that shave off seconds from workflows. They’re helpful, but … they’re still passive.
However, most of these features still depend on users knowing what to do. Autonomous agents change this equation. Let’s explore why autonomous agents are becoming the new operating layer of SaaS.
Related: From Co-Pilot to Co-Worker: Where the AI Assistant Journey is Headed to Next
Autonomous agents: The new growth layer for SaaS
Autonomous agents are systems that decide and act instead of simply responding to user actions. They’re software entities