Guy Fieri Teaches His Team This Customer Service Secret — And It Can Unlock Unexpected Success For Your Business Too

On every episode of How Success Happens, I get to talk to awesome people and find out how they do what they do. This week, I sat down with the living embodiment of the word “awesome”: Guy Fieri.

I flew to Las Vegas to meet up with the Mayor of Flavortown himself at Customer Contact Week, a massive gathering of business and tech leaders showcasing the latest solutions, tools, and strategies for seamless customer operations across a variety of industries.

Related: Martha Stewart Shares the Tree She Most Identifies With and How It Shapes Her Business Mindset

We sat down with a bottle of his Santo Tequila and a container of

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