How to Recover from a Bad Business Decision (and Rebuild Trust)

Opinions expressed by Entrepreneur contributors are their own.

One of the first things you notice when you start working for yourself is that you work for yourself. It’s not just a motivational poster anymore. It’s you, alone, steering the ship. Every decision matters. Every mistake is yours. This realization can feel exhilarating — and terrifying.

Over time, you get better at managing the chaos. The panic subsides, and the wins get bigger. But the mistakes? They don’t stop. They just change shape.

I still remember standing up during an all-hands meeting at Nav, the company I co-founded, to reaffirm our commitment to equality across gender, race, and identity. I referenced

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