Salesforce Has Used AI to Reduce Personnel Costs By $50 Million This Year. Here’s Which Roles Are Affected.

Salesforce has recently leveraged AI tools internally to hire fewer workers in certain divisions and more in others.

“We have reduced some of our hiring needs,” Salesforce’s chief financial and operations officer Robin Washington said on Wednesday on a call with analysts, per Bloomberg. She credited the implementation of AI tools for the slowed hiring.

According to Washington, AI has enabled Salesforce to reassign 500 customer service workers to other roles at the company this year, resulting in a cost savings of $50 million. The company is also hiring fewer software engineers as its current staff use AI to become more productive.

Related: ‘Amazing Momentum’: Here’s Why Salesforce Is Hiring 1,000