What are the North American airports that travelers find the most — and least — satisfying?

By Marnie Hunter | CNN

Air travel volume is up and passenger satisfaction is down. This comes as no surprise to anyone who passed through an airport over the summer.

The J.D. Power 2022 North America Airport Satisfaction Study, released Wednesday, shows overall satisfaction down 25 points on a 1,000 point scale from the 2021 score. Newark Liberty International Airport had the worst score among mega-airports.

The overall satisfaction score for North American airports in 2022 was 777.

US passenger volume is nearing pre-pandemic levels. On Sunday, the US Transportation Security Administration screened 2,371,992 passengers at airport checkpoints. That figure is 94% of the same weekday in 2019.

But travelers

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