Transportation Department proposes new rules to make it easier for airline consumers to get refunds

By Pete Muntean and Nicky Robertson | CNN

The US Department of Transportation has proposed changes to allow airline passengers to seek refunds under circumstances including major delays and Covid-19.

The department announced Wednesday proposed changes to federal agency rules that would allow passengers to seek a refund if an airline changes departure or arrival times for a domestic flight by three hours or more, changes the arrival or departure airport, changes or adds connections in a flight itinerary, or changes the type of plane being flown by the airline “if it causes a significant downgrade in the air travel experience or amenities available onboard the flight.”

The proposed rules

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