The Problem With Mental Health Bots

Teresa Berkowitz’s experiences with therapists had been hit or miss. ”Some good, some helpful, some just a waste of time and money,” she says. When some childhood trauma was reactivated six years ago, instead of connecting with a flesh-and-blood human, Berkowitz—who’s in her fifties and lives in the US state of Maine—downloaded Youper, a mental health app with a chatbot therapist function powered by artificial intelligence.

Once or twice a week Berkowitz does guided journaling using the Youper chatbot, during which the bot prompts her to spot and change negative thinking patterns as she writes down her thoughts. The app, she says, forces her to rethink what’s triggering her anxiety.

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