'That Act of Kindness Meant So Much': Chewy's Customer Service Is Melting Hearts

Losing a pet is never easy — after all, dogs are often called “man’s best friend.” So when you’re a pet-centric company, it’s best to have a plan in place when a customer is grieving and needs a helping hand.

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While grieving the loss of her beloved dog, Gus, Twitter user Anna Brose posted about her recent experience with pet retailer, Chewy, and their swift — and heartwarming — response when she attempted to get rid of dog that she no longer needed.

“I contacted @Chewy last week to see if I could return an unopened

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