Patients say telehealth is OK, but most prefer to see their doctor in person

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New Yorker Charlie Freyre’s sinuses had been bothering him for weeks last winter, during a COVID-19 surge in the city. It was before vaccines became widely available.

“I was just trying to stay in my apartment as much as possible,” Freyre says, so checking in with his doctor via an online appointment “just seemed like a more convenient option. And you know, it was very straightforward and very easy.”

The $20 copay was well worth it for the 26-year-old ad salesman, whose girlfriend also routinely relies on telehealth to see her

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