Wendy's will guarantee your fries are hot and crispy — or it will replace them

If you’re not happy with the fries, which have been reformulated to be extra hot and crispy, Wendy’s will replace them with no questions asked. Unsatisfied customers just have to bring them back to any of Wendy’s US locations for a free exchange. The “Hot and Crispy Fry Guarantee” promotion is the chain’s way of raising awareness that its top-selling item is getting its first makeover in more than a decade.”This guarantee is an expression of the trust we’ve built with our customers, assuring a high-quality, craveable experience every time,” Wendy’s Chief Marketing Officer Carl Loredo said in a release. In August, Wendy’s exclusively told CNN Business about its

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