How To Scale Your Team For The Impending Customer Surge

To date, about 16% of the U.S. population has been fully vaccinated against COVID-19. Coupled with President Joe Biden’s announcement that he expects there to be enough vaccine doses for every U.S. adult by the end of May, and companies will likely see an uptick in consumer activity this summer.

With that surge in consumer demand likely to materialize in the coming months, companies and their employees need to be ready to go. Productivity, efficiency, and quality can’t afford to dip, meaning staff and employees need to be up to the task.

As business increases and the economy starts to return, in some ways, to pre-pandemic levels, preparations need to be made. The

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