In order to ensure citizens get the help they need, the government needs to follow the example of business and start putting their customer experience first.
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April 10, 2021 4 min read
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Customer experience (CX) isn’t something most people associate with government services. Instead, they’re confronted by visions of long lines, unenthusiastic or overworked service reps and an almost endless trail of bureaucratic red tape. With the money expected to flow into public
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