How Printer Companies Are Locking People Into Loyalty

As printers get smarter and more advanced, companies have more tools and methods to lock you into buying expensive ink, including blocking affordable knockoff options. One consumer fights back.

ARI SHAPIRO, HOST:

Maybe you found yourself angry, ready to scream at your office or home printer. It should work. The ink should be in there, but it gives you a message telling you to go buy more. Well, guess what? That’s all part of the plan. Amanda Aronczyk, from NPR’s Planet Money podcast, explains.

AMANDA ARONCZYK, BYLINE: DeLores Williams is still angry at her old HP printer.

DELORES WILLIAMS: Oh, I don’t even like to think about

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