Travel Troubleshooter: Airbnb is ‘unable’ to support my account. What did I do?

DEAR TRAVEL TROUBLESHOOTER: I was looking for a cabin in upstate New York for a weekend getaway recently when I discovered I had been locked out of my Airbnb account. I received a notification that my account was “under review” by Airbnb. After six calls and several emails to the company, I received an email that said that they will be “unable to support my account moving forward” and have exercised their discretion under their Terms of Service to disable my account. This decision was “irreversible” and would affect any duplicated or future accounts, according to Airbnb.

Christopher Elliott, the Travel Troubleshooter

I was shocked. My account was deactivated without

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